WhatsApp bot
An official WhatsApp business bot sends and receives messages through the WhatsApp Business Platform, including the Cloud API. It is not a personal WhatsApp account or an unofficial library.
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Source content checked . English translation published 2026-10-27.
In business automation
A WhatsApp bot connects the messaging channel to a script or AI system. To perform business actions, it needs integrations with systems, as well as customer identification and agent handoff rules.
Examples
These examples illustrate a possible workflow. Adapt the connections and rules to your own systems.
Business workflow example
A customer asks to change a shipping address. After appropriate identification, the bot finds the order, checks whether it can still be changed, and asks the customer to confirm the details before updating it.
Relevant tools
- ManyChat
- Builds conversation flows across supported channels, including the integrations required for business service.
What to check
- A message from a familiar number is not always enough to identify someone for a sensitive action. Decide which requests the bot may handle on its own.