Chatbot
A chatbot is software that specializes in managing text conversations, using natural language or a limited script. A conversation can be intended for marketing, consultation, customer service, or training, and the bot can be based on a language model or predefined rules.
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Source content checked . English translation published 2026-10-27.
In business automation
A chatbot is suitable for collecting information or handling recurring questions in a conversation. It can be built around a fixed menu, a language model, or a combination of the two; in every case, decide when it should hand the matter over to a person.
Examples
These examples illustrate a possible workflow. Adapt the connections and rules to your own systems.
Business process example
A customer asks about a delivery. The bot requests an order number, checks it in the system, and displays the delivery status. If no order is found, it asks the customer to correct the number or transfers the conversation to an agent with a summary.
Relevant tools
- Botpress
- Build bot conversations and workflows; connecting to business data requires configuring and verifying the source.
What to check
- Do not present a guess as an answer from the order system. Separate general responses from actions that require customer identification.