Agent (AI agent)
An AI agent is an artificial intelligence system that can respond to requests, make decisions, and perform real-world tasks. It uses a large language model to interpret input and choose how to process a request using the information and resources available to it.
On this page
Source content checked . English translation published 2026-10-27.
In business automation
An AI agent chooses actions from the tools configured for it, rather than only drafting a response. It is suitable for tasks where the path varies according to the data; a simple, fixed process does not have to become an agent.
Examples
These examples illustrate a possible workflow. Adapt the connections and rules to your own systems.
Business process example
A request to schedule an appointment arrives in free-form language. The agent identifies the service, checks availability, and offers times. Only after the user selects one does it use a tool to schedule the appointment and save the returned ID.
Relevant tools
- OpenAI Agents SDK
- Develop agents with tools and handoffs; the application developer is responsible for controls on external actions.
What to check
- Define what the agent is allowed to do and when approval is required. An instruction in text alone is no substitute for permissions on the tool.