Voicy: agent building features and setup

Overview

Voicy is for businesses that want a voice agent to answer phone calls in Hebrew: respond to frequently asked questions, collect inquiry details, and transfer calls to a representative. According to the website, you can create an agent, assign it an Israeli phone number or connect an existing number, and choose between an agent guided by a single instruction and a process agent with a visual editor. For a tailored solution, the website also offers support from the company's team with defining requirements, building the conversation, and connecting to systems. The interface includes a REST API and webhooks, so call results can be connected to the customer system. Before launch, check how it handles masculine and feminine forms of address, Hebrew names and numbers, and transfers to a representative.

Features

• Single-prompt agent and process (Flow) agent with a visual editor
• Assigning a dedicated Israeli number or connecting an existing number, including SIP Trunk
• REST API and webhooks with transcripts, summaries, and details collected during the call
• Transferring a call to a human representative, along with the conversation context
• Dashboard for listening to recordings and transcripts

Business uses

• Answering frequently asked questions and providing business hours outside working hours
• Collecting a name, phone number, and inquiry details and sending them to the customer system
• Scheduling appointments and reminders during outbound calls

Getting started

• Choose one type of call, such as collecting inquiry details, and define when the agent transfers the call to a representative.
• Assign a test number and call it using masculine and feminine forms of address, with names and phone numbers.
• Connect a webhook to the customer system only after the transcript and collected details look correct.

What to check

• Hebrew quality, gender recognition, and speed are presented on the website as company capabilities; check them in real calls for the business.
• According to the website, the price of a tailored solution depends on the project scope, so request a quote before planning costs.