UChat: messaging features and setup

Overview

UChat connects customer conversations to business actions: collecting details, routing inquiries, checking information, and following up. You can design a flow with questions and buttons, and include responses powered by a language model. It suits businesses that receive inquiries through multiple channels and want to manage a consistent process, as well as agencies that build bots for clients. Before launch, clearly define when the bot should continue on its own and when the conversation should be handed to a person.

Features

• Visual conversation flow builder with conditions and buttons
• Connections to messaging channels, including WhatsApp and Instagram
• Integration with language models and actions in external services
• Handoff to an agent with the context collected

Business uses

• Qualifying prospects by service type before passing them to sales
• Answering common questions and routing unusual inquiries to the team

Getting started

• Connect one test channel and set a short opening question.
• Build a flow that collects details and includes a handoff point to an agent.
• Test from another account: a regular conversation, an unexpected answer, and a request to speak to a person.

What to check

• Check the capabilities of the specific channel and the costs of messages and models in addition to the subscription.
• Make sure information the bot sends to the business system is associated with the right customer, and that an agent can stop the flow.