INTORYA: messaging features and setup

Overview

INTORYA is suited to evaluating a process where a bot collects details and an agent continues handling the inquiry from a shared customer workspace. For a business that already works from its phone, the transition also raises questions about keeping the number and the existing way of responding. See what is actually recorded when someone replies on a mobile phone and what happens when the bot and an agent are active in the same conversation. Consolidating inquiries in a CRM is useful only if each inquiry has an owner and the collected details are available for follow-up.

Features

• Build WhatsApp bots independently
• CRM for consolidating inquiries and leads
• Combined agent and bot workflows

Business uses

• Recording incoming inquiries in a customer record instead of tracking them manually
• An agent continuing a conversation after the bot has collected initial information

Getting started

• Ask for a demonstration on a suitable number of how the phone app works with the system.
• Start a test conversation, collect details with the bot, then continue from the phone or agent screen to check the record and confirm that automated responses stop.
• Open the lead record in the system and check the lead owner, message history, and export options before moving business inquiries to the new workflow.

What to check

• Check eligibility and how the existing number is connected, not just the promise of continued mobile use.
• Check how to stop the bot, agent permissions, and inquiry history export before a full migration.