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Formbricks: work management features and setup
An open source platform for surveys and customer experience management, which you can run on your own servers and in your own database.
Tool by the Otomatzia editorial team · source content checked on
Overview
Formbricks is intended for collecting and analyzing feedback from customers and users, with an emphasis on data ownership. With self-hosting, the data stays in your infrastructure, and the AI analysis runs on a model the organization has already approved.
Features
- The core of the system is open source, and according to the website it can be used for free with no time limit
- Self-hosting: feedback is stored in your database and not with an external vendor
- AI analysis on a model the organization has already approved, with no new sub-processors (with self-hosting)
- Pricing by number of responses and not by number of users, with unlimited users
- An ISO 27001 certificate and a SOC 2 Type II report are available on request
Business uses
- A satisfaction survey after a service or a purchase
- User research in an organization that must keep personal information in its own infrastructure
- Moving from Qualtrics or Medallia to a solution you own
Getting started
- Start with the open source version, self-hosted.
- For the enterprise version, request a trial license from the company.
- Send one short survey and check that the responses are saved in your database.
What to check
- Self-hosting requires maintaining a server and Postgres.
- The customer stories and numbers on the website are the company's own report and not verified data.
Sources to check next
Vendor features and prices change. Confirm details on the linked official pages before you rely on them.