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Crisp: messaging features and setup
A support platform with website chat, a shared inbox, and a knowledge base. It lets teams add an AI agent to service channels and review conversations to improve responses.
Tool by the Otomatzia editorial team · source content checked on
Overview
The widget is the entry point, but service quality depends on the information that reaches the inbox and the knowledge shown to the agent. Start by connecting one knowledge page and confirming that a question phrased in the customer’s own language gets an answer consistent with the source. Conversation reviews can reveal gaps in the knowledge base, such as a term customers use that does not appear in headings. Fixing the source is better than adding a general instruction that asks the agent to answer confidently.
Features
- Chat widget and unified inbox
- Knowledge base and customer data
- AI agent workflow builder and conversation review
Business uses
- Answering product questions using articles and knowledge files
- Bringing website requests and messages together for the same team
Getting started
- Install a widget on a test page and configure knowledge sources and a rule for handing off to an agent.
- Open the test page on a mobile device and send a question in Hebrew that refers to the selected knowledge article, checking text direction and conversation history.
- Request an agent after the AI agent replies and confirm in the inbox that the conversation was saved and a person can continue from the same point without opening a new ticket.
What to check
- Check which channels and AI capabilities are included in the selected plan.
- Test Hebrew, accessibility, and mobile widget behavior before adding it across the site.
Sources to check next
Vendor features and prices change. Confirm details on the linked official pages before you rely on them.