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Ariko: messaging features and setup
An AI bot for small businesses that answers customers on WhatsApp and the business website in Hebrew or English, using only information provided by the business. When the information does not contain an answer, it transfers the conversation to a person.
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Overview
Ariko is designed for a business that loses inquiries because no one is available to respond. The bot relies on a knowledge base provided by the business, and according to the official website, it does not make up answers but transfers the conversation to a person when information is missing. You can start with a free plan that includes 200 messages per month and requires no credit card, but does not include WhatsApp integration. Connecting the business number by signing in with the business's Facebook account and scanning a QR code is available on paid plans. Before using it with customers, check how the bot responds about pricing, warranties, and exceptions, and how the team receives a conversation summary when taking over manually.
Features
- Knowledge base from PDF, Excel, Word, and CSV files, by reading the business website, or by manual entry
- Wait for a customer to finish sending several consecutive messages before giving one reply, and understand voice messages and images
- Schedule appointments in a connected Google Calendar, take over a conversation with one click, and use a leads board and shared team inbox
Business uses
- Answer questions about business hours, services, and prices outside working hours
- Schedule an appointment at a service business based on available calendar times
Getting started
- Sign up for the free plan, enter the business details and hours, and test a conversation in the trial chat.
- Ask questions that are not answered in the information and confirm that the bot transfers them to a person instead of guessing.
- Before connecting an active number, try voice messages, images, and several consecutive messages, and check the manual takeover feature.
What to check
- WhatsApp integration is available only on paid plans. The free plan includes testing in the trial chat only.
- Answer quality depends on the information provided by the business, so test questions without prepared answers and confirm that they are transferred to a person.
Sources to check next
Vendor features and prices change. Confirm details on the linked official pages before you rely on them.