Citizen developer
A business employee who builds automation without being a programmer, using tools such as Make or Power Automate.
On this page
Source content checked . English translation published 2026-10-27.
In business automation
An employee who understands the business process can build a useful connection without being a full-time developer. Responsibility for permissions, testing, and handover remains even when building through a visual interface.
Examples
These examples illustrate a possible workflow. Adapt the connections and rules to your own systems.
Business process example
An office manager builds a process that sends a leave request from a form to a manager. They define the required fields, test approval and rejection, and document who gets a notification if there is no response.
Relevant tools
- Power Automate
- Build business workflows using connectors and actions, alongside organizational management features.
What to check
- A process that exists only in one employee's account may stop when they leave. Define organizational ownership and operational backup.