Automation
Automation uses mechanical or electronic devices to perform a planned sequence of actions without human intervention. It frees people from routine, repetitive tasks by replacing them with independent technological means.
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Source content checked . English translation published 2026-10-27.
In business automation
Automation suits recurring actions with definable inputs and outcomes. Start with a small process that can be measured and checked, then add exceptions and more connections.
Examples
These examples illustrate a possible workflow. Adapt the connections and rules to your own systems.
Business process example
Every morning, a workflow finds inquiries that have not yet been assigned and sends the team a list to handle. Once an inquiry is assigned, it leaves the list, so the team does not have to review every record manually.
Relevant tools
- Zapier
- Connecting a trigger to actions in apps can suit automation of recurring business tasks.
What to check
- Do not measure only how many actions were completed. Check that the business problem was reduced and that exceptions were not simply shifted to someone else.