Synthflow: artificial intelligence features and setup

Overview

Synthflow's visual design suits a voice workflow where the order of decisions matters, such as checking requirements before scheduling an appointment. For each node, define what information is missing and what approval is needed to proceed. The test path should also include backtracking, changing an answer, and an integration failure, because a real conversation does not always follow the order planned in the diagram.

Features

• Visual Flow Designer for conversation workflows
• API and telephony integration
• Evaluation and learning from activity

Business uses

• Scheduling an appointment while checking requirements during the call
• Handling an initial inquiry and routing it to the right person

Getting started

• Build a small workflow and prepare a set of test calls before connecting an active phone number.
• In Flow Designer, build a path with eligibility conditions and a test call that changes its answer after it has already moved to the next node, then review the result.
• Temporarily disconnect a test calendar or API integration, and confirm the agent offers an appropriate next step without claiming that a booking or action has been completed.

What to check

• Check that the scenario remains correct when a caller changes an answer midway through.
• Measure Hebrew quality and telephony integrations at the required volume and in the required country.