Retell AI: artificial intelligence features and setup

Overview

A phone receptionist agent needs to do more than ask a question. It must also handle corrections, silence, and requests to speak to a person. In Retell AI, it's a good idea to start with a limited, verifiable outcome, such as collecting request details before scheduling. When connecting a calendar or customer system, distinguish between proposing a time and confirming that the action was actually completed in the system.

Features

• Building and deploying phone agents
• Appointment scheduling and lead qualification scenarios
• Managing and reviewing agent activity

Business uses

• Collecting details from a caller before transferring them to a department
• Scheduling an appointment based on business-defined conditions

Getting started

• Define one script and test a short call with pauses, corrections, and missing details.
• Run a test call that changes a phone number and appointment time partway through, and check that the summary and action details reflect only the latest correction.
• Simulate an unavailable calendar and a request for an agent. Confirm the agent does not confirm an appointment that was not recorded and that the caller and team have a clear next step.

What to check

• Check Hebrew accuracy and recognition of names and numbers in noisy and natural conversation conditions.
• Review phone number and calendar integration availability, and the transfer path to an agent.