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Landbot: messaging features and setup
A no-code chatbot and agent builder for websites and WhatsApp. It can turn a standard form into a conversational flow where each answer determines the next question.
Tool by the Otomatzia editorial team · source content checked on
Overview
A visual conversation builder suits processes with several predefined paths. Each answer can narrow the next questions, but unnecessary branching creates a long experience that is difficult to maintain. Plan what happens when a visitor wants to go back or chooses an option that does not fit the service. Before connecting to WhatsApp or a website, review the entire conversation map and the data each path leaves for the team.
Features
- Visual conversation flow builder
- Bots for websites and WhatsApp
- Lead qualification and appointment booking flows
Business uses
- A service-fit questionnaire before handing a lead to a salesperson
- Collecting an appointment request from a landing page
Getting started
- Sketch five questions and define which answers change the rest of the flow.
- Build a short path with two branches and a defined endpoint for each, without connecting real customer data yet.
- Go through every path, including the not-a-fit option. Check that the team summary contains the relevant answers and no fields from a path the visitor did not take.
What to check
- Check that the calendar and CRM integrations you need are available on your plan.
- Test returning to a previous question, missing details, and handoff to an agent outside the standard flow.
Sources to check next
Vendor features and prices change. Confirm details on the linked official pages before you rely on them.