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Kore.ai: agent building features and setup
An enterprise platform for building AI agents and integrating them into workflows and service operations. It includes dedicated modules for search, orchestration, and contact centers.
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Overview
Kore.ai offers a foundation for building and operating agents, along with ready-made modules for employees and customer service. You can start by adapting an existing process or building an agent for a specific need. Its broad offering makes it important to define which product is being evaluated and which capabilities are actually needed: enterprise search, agent assistance, or task execution. A pilot should end with a verifiable business outcome, not just a convincing conversation.
Features
- An agent platform with options for building, orchestration, and management.
- Employee modules that include enterprise search and ready-made agents.
- Service capabilities such as agent assistance, contact center, and quality management.
Business uses
- An internal assistant that finds information and directs an employee to the appropriate process.
- A service agent that collects details and passes context to contact center staff.
Getting started
- Choose one use case and determine which module it requires.
- Prepare a set of questions and actions with expected outcomes and approved information.
- Check system integrations, permissions, and handoff to a person before expanding deployment.
What to check
- Distinguish core platform capabilities from modules, templates, and implementation services that may be purchased separately.
- Check the display and behavior in Hebrew in the target channel, including error messages and input fields.
Sources to check next
Vendor features and prices change. Confirm details on the linked official pages before you rely on them.