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Kommo: crm features and setup
Kommo is an AI-powered CRM for sales through messengers that can automate conversations on WhatsApp, Instagram, and TikTok, according to the official website.
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Overview
When sales happen mainly in chat, you need a CRM that connects conversations to the deal pipeline. The official website describes Kommo as an AI-powered CRM for sales through messengers: it automates conversations on WhatsApp, Instagram, and TikTok and manages the pipeline in one place. The “number 1” ranking shown on the website is the provider's own claim, so this guide does not repeat it. Before connecting it, check the official website to see how the channels are connected.
Features
- A CRM built for sales through messengers
- Automating conversations on WhatsApp, Instagram, and TikTok
- Managing the sales pipeline in one place
Business uses
- Bringing WhatsApp and Instagram inquiries into one pipeline
- Providing an initial automated response to chat inquiries
Getting started
- Visit the official website and read the current product description.
- Try the service with non-sensitive data before connecting it to a live process.
- Check the official documentation for connection instructions and any published limitations.
What to check
- This guide's description is based only on the official website. Check there for the latest information.
- Do not send customer data before checking the official website to learn what is stored and what the usage policy is.
Sources to check next
Vendor features and prices change. Confirm details on the linked official pages before you rely on them.