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Gladia: artificial intelligence features and setup
Audio infrastructure for transcription and information enrichment through an API. It connects file or stream ingestion to a transcript that can be used for search, analysis, and service workflows.
Tool by the Otomatzia editorial team · source content checked on
Overview
The value of unified audio infrastructure is connecting the recording source to a transcript that can be used for further work. With Gladia, define a conversation ID that accompanies the result so information is not mixed up when recordings arrive from multiple sources. For search or service analysis, also decide whether to retain the source file and how to retrieve it to check a claim in the transcript.
Features
- Audio file uploads and stream ingestion
- Multilingual audio transcription into text for further processing
- Speaker identification and audio enrichment
Business uses
- Converting call center conversations into transcripts for topic analysis
- Transcribing audio from a business source and sending the result to a search index
Getting started
- Set an audio source and language, then check a batch that includes industry-specific names.
- Upload two recordings with similar filenames and check that your system associates each transcript, speaker, and enriched data with the correct conversation, not just the filename.
- Review a conversation that combines Hebrew with English product terms, and compare the text with the source before sending it to a search index or service summary report.
What to check
- Check Hebrew support and mid-conversation language switching in the selected configuration.
- Check audio retention periods, processing region, and size limits before connecting a permanent source.
Sources to check next
Vendor features and prices change. Confirm details on the linked official pages before you rely on them.