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Botit: messaging features and setup
A system for managing WhatsApp conversations across teams and connecting messages to business processes. The website presents both official and unofficial connection methods, so the connection type is a key part of evaluating fit.
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Overview
Botit can connect a business system that sends a message or document with a WhatsApp conversation managed by a team. A connection to Make or an API lets you set up a trigger from the system, but identifying the recipient and context is critical. When converting email to a message, check what happens if an address, number, or file is missing. Since the website presents multiple types of WhatsApp connection, clarify which method will actually be used before connecting an active business number.
Features
- Multiple agents working on business conversations
- Converting email messages into WhatsApp communications
- Make integration app and API support
Business uses
- Sending a document generated by a business system into a customer conversation
- Sharing responsibility for conversations among office and remote staff
Getting started
- Explicitly choose the required connection type and demonstrate a process with one agent and two incoming messages.
- Send a test document through the email connection or Make to a test number, then check the recipient, filename, and message content.
- Try input without a valid number and rerun the same event. Verify that the document is not sent to an alternate recipient or sent twice.
What to check
- Do not assume the purchased plan uses the official API just because the website offers that option.
- Check how customers are identified when email is converted to WhatsApp to prevent sending to the wrong recipient.
Sources to check next
Vendor features and prices change. Confirm details on the linked official pages before you rely on them.