Open source
Open source refers to software whose source code is accessible and free to use, modify, and redistribute. This development model lets anyone who wishes to participate in developing the software and contribute to improving it.
On this page
Source content checked . English translation published 2026-10-27.
In business automation
Open source lets you review code under the project's license and, in some cases, adapt and run it yourself. The specific rights are set by the license; code that can be viewed is not necessarily free for every use.
Examples
These examples illustrate a possible workflow. Adapt the connections and rules to your own systems.
Business process example
A team chooses a service platform and plans to add a CRM connection. Before deciding to self-host, it checks the license, update process, and whether the customization can be retained after an upgrade.
Relevant tools
- Chatwoot
- A service platform with code available to run and customize; check which license and edition are appropriate.
What to check
- Do not confuse open source, source-available code, and self-hosting. Software with no license fee still requires operation and maintenance.