Observability
The ability to understand what is happening in a system from signals such as logs, metrics, and request traces, and to investigate why a process behaved as it did.
On this page
Source content checked . English translation published 2026-10-27.
In business automation
In an automation, several services may participate in the same request. A shared ID and business metrics help distinguish a technical failure from a run that completed but did not deliver a result to the customer.
Examples
These examples illustrate a possible workflow. Adapt the connections and rules to your own systems.
Business process example
A request is assigned an ID that is recorded in the form, CRM, and message delivery. When a complaint comes in, the team traces the same ID and identifies that the write succeeded but the send failed.
Relevant tools
- Sentry
- Error and performance monitoring can help investigate an application. Add context that is relevant to the business process.
What to check
- Do not collect everything without a purpose. Define what needs to be investigated and what must not appear in logs, especially personal information and secrets.