Copilot
Microsoft Copilot is a generative AI chatbot developed by Microsoft AI. During 2023, Microsoft unified the Copilot brand across its chatbot products (including Bing Chat and Microsoft 365), as an assistant in Windows, Edge, and Microsoft 365.
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Source content checked . English translation published 2026-10-27.
In business automation
Copilot usually refers to an assistant integrated into a user's work that suggests content or an action while leaving the user in control. Distinguish writing assistance from authorization to run a business workflow.
Examples
These examples illustrate a possible workflow. Adapt the connections and rules to your own systems.
Business process example
An agent receives a suggested response based on an inquiry and a knowledge article. They edit the draft and check personal details before sending, while the system records which response was actually sent.
Relevant tools
- Microsoft Copilot Studio
- Build assistants and conversational workflows in the Microsoft environment, with defined connections and actions.
What to check
- Do not present a suggestion as an action that has already been completed. The button and status should make clear whether it is a draft, an approval, or a sent message.