CRM API and MCP explained: How AI connects to your sales data
On September 2, 2026 monday publishes a guide that distinguishes between a CRM API and MCP. An API connects software to CRM data. MCP lets an AI assistant use the data in conversation, with governance controls. The page asks who approved a record update, which data the agent touched, and how it got access. monday CRM is presented as the place that brings both connection paths together. This is a dated product guide, not just a "what is an agent" article.
Otomatzia editorial · Published
Source published: · monday.com
